FAQ

Frequently Asked Questions

The products

Which skin type is this for?

The Foaming Face Cleaner and the Gel Moisturiser are made for all skin types. The Day Cream is made for mature skin. No synthetic fragrance, no parabens, no silicones.

Do I need all three products?

No. Start with what fits your life right now. The Duo, a cleanser and the day cream, covers the two steps that matter most. Add the Gel Moisturiser when you want the full routine.

How do I use them?

Morning and evening. Cleanse first, then moisturise, then apply the day cream if you use it. The full routine takes under three minutes. See the full Routine Guide for step-by-step instructions.

When will I see results?

Results build with daily use. Give the routine at least four weeks, morning and evening.

Are the products fragrance-free?

No. Every product has a light scent from natural fragrance. We use no synthetic fragrance. The Hand & Body Wash comes in two scents, Ginger Cardamom and Patchouli Amber Vanilla.

How long does a product last?

With daily morning and evening use, approximately three months per product. The Beard and Face Oil lasts two to three months depending on beard length and application amount.

How are the products tested?

Every formula is tested by volunteers, who report how their skin responds, and checked in the lab for stability and shelf life. Every product is registered in the European cosmetics register and made in the EU. Never tested on animals.

Ordering and delivery

What are the shipping costs?

Free shipping on every order. No minimum. No exceptions.

How fast will my order arrive?

Orders placed before 3pm in the Netherlands are shipped the same day and usually arrive the next business day. Orders to Belgium and Germany typically arrive within two to three business days.

Do you ship internationally?

Yes. We currently ship to the Netherlands, Belgium, Germany and Spain. More countries coming soon.

Returns and guarantee

What if I am not satisfied?

30-day money-back guarantee. If you are not happy with the results, email us within 30 days of receiving your order. We will arrange a full refund. No forms. No questions.

How do I return a product?

Email us at info@thehabclub.com or message us via WhatsApp: +31 6 29 52 46 22. We will handle it from there.

The brand

Why is this more expensive than drugstore products?

Because of what is in it, and what is not. Formulas of at least 96% natural origin, with organic plant extracts, made in the EU. No synthetic fragrance, no parabens, no silicones, no microplastics.

What does The HAB stand for?

A HAB is a habit. The kind that becomes automatic. Not a ritual or a regime. Something you do every morning without deciding to, because it has become part of how you function.

Still have a question?

Email us at info@thehabclub.com or reach us on WhatsApp: +31 6 29 52 46 22. We respond within one business day.

Orders, payment and returns

Orders

  • When will my order arrive?
    Order before 15:00 and it ships the same day. Delivery is free, always.
  • My order has not arrived.
    Contact our customer service and we will track it for you.
  • Something is wrong with my order.
    Contact our customer service and we will sort it.
  • Can I change an order I already placed?
    Contact our customer service as soon as possible. If it has not shipped, we will change it.

Payment

  • How can I pay?
    Google Pay, Apple Pay, iDEAL, Klarna, Mastercard, AMEX and VISA.
  • My payment failed.
    If you did not receive a confirmation email, contact our customer service.

Shipping

  • How is my order shipped?
    With PostNL.
  • What does shipping cost?
    Nothing. Shipping is free, always.
  • Where do I find the details?
    Read our shipping policy.

Returns

  • What is the return policy?
    Thirty days. Use the full system for 30 days. If your skin does not show it, you get your money back. No forms. No questions.
  • How do I return a parcel?
    Drop it at a parcel point of your choice and write the return address on the box.
  • What does a return cost?
    Return costs depend on the carrier and are around €6.95.
  • Where do I find the details?
    Read our returns policy.

Anything else