FAQ

Frequently Asked Questions

The products

Which skin type is this for?

All types, including sensitive. Our formulas contain no synthetic fragrance, no aggressive alcohol and no sulphates. If your skin reacts to most products, start with the Essential Set. It is designed to be as clean as possible while still being effective.

Do I need all three products?

No. Start with what fits your life right now. The Essential Set, a cleanser and a moisturiser, covers the two steps that matter most. Add the Anti-Age Day Cream when you are ready for the long game.

How do I use them?

Morning and evening. Cleanse first, then moisturise, then apply the day cream if you use it. The full routine takes under three minutes. See the full Routine Guide for step-by-step instructions.

When will I see results?

Most men notice a difference within seven days. Fresher skin, less irritation after shaving, less dryness. Full results from the Anti-Age Day Cream are typically visible within three to four weeks of consistent daily use.

Are the products fragrance-free?

Yes. No synthetic fragrance, no alcohol, no microplastics. What you smell is the natural scent of the active ingredients themselves, which is minimal.

How long does a product last?

With daily morning and evening use, approximately three months per product. The Beard and Face Oil lasts two to three months depending on beard length and application amount.

Are the products dermatologist-tested?

Yes. All The HAB products are dermatologist-tested and formulated for daily use on male skin, including sensitive skin types.

Ordering and delivery

What are the shipping costs?

Free shipping on every order. No minimum. No exceptions.

How fast will my order arrive?

Orders placed before 3pm in the Netherlands are shipped the same day and arrive the next business day. Orders to Belgium and Germany typically arrive within two to three business days.

Do you ship internationally?

Yes. We currently ship to the Netherlands, Belgium, Germany and Spain. More countries coming soon.

Returns and guarantee

What if I am not satisfied?

30-day money-back guarantee. If you are not happy with the results, email us within 30 days of receiving your order. We will arrange a full refund. No forms. No questions.

How do I return a product?

Email us at info@thehabclub.com or message us via WhatsApp: +31 6 29 52 46 22. We will handle it from there.

The brand

Why is this more expensive than drugstore products?

Because it is built differently. Drugstore products are formulated to a price point. Ours are formulated to an outcome. Higher concentrations of active ingredients. No fillers. Compare the ingredient lists.

What does The HAB stand for?

A HAB is a habit. The kind that becomes automatic. Not a ritual or a regime. Something you do every morning without deciding to, because it has become part of how you function.

Still have a question?

Email us at info@thehabclub.com or reach us on WhatsApp: +31 6 29 52 46 22. We respond within one business day.

Orders

  • When will my order arrive?
    Order before 15:00 and it ships the same day. Delivery is free, always.
  • My order has not arrived.
    Contact our customer service and we will track it for you.
  • Something is wrong with my order.
    Contact our customer service and we will sort it.
  • Can I change an order I already placed?
    Contact our customer service as soon as possible. If it has not shipped, we will change it.

Payment

  • How can I pay?
    Google Pay, Apple Pay, iDEAL, Klarna, Mastercard, AMEX and VISA.
  • My payment failed.
    If you did not receive a confirmation email, contact our customer service.

Shipping

  • How is my order shipped?
    With PostNL.
  • What does shipping cost?
    Nothing. Shipping is free, always.
  • Where do I find the details?
    Read our shipping policy.

Returns

  • What is the return policy?
    Thirty days. Use the full system for 30 days. If your skin does not show it, you get your money back. No forms. No questions.
  • How do I return a parcel?
    Drop it at a parcel point of your choice and write the return address on the box.
  • What does a return cost?
    Return costs depend on the carrier and are around €6.95.
  • Where do I find the details?
    Read our returns policy.

Anything else